Skip to main content

31-10-2010 | General practice | Article

QOF patient experience dips


NHS Quality and Outcomes Framework Achievement Data Bulletin

Latest Quality and Outcomes Framework (QOF) achievement data reveal a sharp dip in patient experience over the financial year 2009-2010, a report from the National Health Service (NHS) Information Centre shows.

Overall, the practice achievement rate fell from 95.4% in 2008-2009 to 93.7% in 2009-2010, which the report attributes to changes to QOF in the latter period - especially in the Patient Experience domain.

The average number of points achieved per practice in the Patient Experience domain was 65.4 (71.5%) out of a possible 91.5 points, as compared with 123.3 (84.2%) of 146.5 points in the previous year.

The report highlights that two high-value indicators, PE2 and PE6, have been removed from this domain, reducing the total points available.

Achievement in the clinical domain also fell, from 97.8% to 95.9%, as it did in additional service provision, from 97.3% to 95.3%, but was up slightly in the organisational domain, from 95.8% to 96.3%.

Elsewhere, the NHS Information Centre also said a rise in exception reporting rates was at least partly due to changes in indicators. The overall rate rose to 5.41% in 2009-2010, up from 4.87% the year before.

Of eight clinical indicators that had exception reporting increases, four were in domains with new or revised indicators, namely chronic obstructive pulmonary disease, depression, diabetes and heart failure.

GP News is an independent clinical news service provided by Springer Healthcare Limited. © Springer Healthcare Ltd; 2010

By Caroline Price