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12-02-2013 | General practice | Article

CQC finds home care failings

Abstract

Full report

medwireNews: Home care services are too often failing to provide people with sufficient continuity of care and properly thought-out care plans, a review by the Care Quality Commission has found.

The review showed just 74% of 250 services, providing care to 26,419 people, are meeting all five of the CQC's National standards.

Among key concerns were that people are often visited by a person they do not know, without prior notice, and that visits are often delayed or cancelled without notice.

Furthermore, some people are not having risk assessments completed, with their care plans not being updated for several years.

Although the report highlighted that many home care services are performing well on these and other measures, there were also concerns about some providers' levels of trained staff, particularly for dementia care, and a lack of staff support, supervision and performance monitoring from management teams.

In some cases, staff reported that they are unable to deliver care properly because they are too rushed, with travel time and unscheduled visits not allowed for in their working day.

Commenting on the findings, Alzheimer's Society Chief Executive Jeremy Hughes said: "Good quality home care not only maintains dignity but also prevents people reaching crisis point and going into hospital unnecessarily or care homes early. If people are to be supported to live at home for as long as possible we must ensure that the good care highlighted in this report is being seen across the board."

medwireNews is an independent clinical news service provided by Springer Healthcare Limited. © Springer Healthcare Ltd; 2013

By Caroline Price, Senior medwireNews Reporter